Privacy Policy

By The Bay Plumbing & Gas ("we", "us", "our") is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our services.

We may collect the following types of personal information:

• Contact details — name, phone number, email address, and postal address when you submit an enquiry or contact form.

• Service information — details about your property or plumbing, heating, cooling, or gas servicing needs.

• Usage data — IP address, browser type, pages visited, and time spent on our website, collected automatically via cookies and analytics tools.

• Communications — records of correspondence between you and us, including emails and phone call notes.

We only collect information that is reasonably necessary for our business functions.

We use your personal information to:

• Respond to your enquiries and provide plumbing, heating, cooling, and gas servicing quotes.

• Schedule and carry out service appointments.

• Send service reminders or follow-up communications where you have consented.

• Improve our website and services through anonymised analytics.

• Comply with legal obligations under Australian law.

We will not use your information for any purpose that is incompatible with the reason it was collected without your consent.

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic. Cookies are small text files stored on your device.

We use:

• Essential cookies — required for the website to function correctly.

• Analytics cookies — to understand how visitors interact with our site (e.g. Google Analytics). Data is anonymised and aggregated.

• Advertising cookies — to measure the effectiveness of our Google Ads campaigns.

You may decline non-essential cookies via the consent banner when you first visit our site. You can also manage cookies through your browser settings at any time. Declining cookies will not affect your ability to use our website.

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers — trusted third parties who assist us in operating our website or conducting our business (e.g. email platforms, analytics providers), bound by confidentiality obligations.

• Legal authorities — where required by law, court order, or government regulation.

• Business transfers — in the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

All third-party service providers we use are required to handle your data in accordance with applicable Australian privacy laws.

Your personal information is stored securely and protected against unauthorised access, disclosure, alteration, or destruction using industry-standard security measures. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately if you suspect any unauthorised use of your information.

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you.

• Correct any inaccurate, incomplete, or outdated information.

• Complain about a breach of the Australian Privacy Principles.

• Opt out of direct marketing communications at any time.

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe, generally within 30 days.

Our website may contain links to third-party websites (e.g. Facebook, Instagram). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

By The Bay Plumbing & Gas

PO BOX 8830, Carrum Downs VIC 3201

Phone: 0412 999 786

Email: plumber@bythebayplumbing.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.